General Questions

1.What is BitGiving?

  • BitGiving is a crowdfunding platform, which focuses on fundraising for social causes/art projects/ tech innovation/ startups. We're trying to create a world where projects, ideas, social campaigns, organizations and NGO's can come together, tell their stories and raise funds from the crowd.

    It is also a platform where YOU can be a part of someone else's passion project, get a cool reward and be a part of the campaigner's experience!

2.What is crowdfunding and how does it work?

  • In simple terms, Crowdfunding is about a large number of people putting in small amounts of money to make someone's project possible.

    If you're someone who has a passion project which hasn't taken off due to the lack of funds, you can create a campaign on BitGiving and then ride your networks to raise funds online - Yes, it's possible :)

3.What's the basic terminology on BitGiving?

  • We're really simple. Big and winding concepts scare us too.

    • A campaign is a definite project/idea with a clear goal that you'd like to bring to life.
    • The campaign goal is the amount of money that a campaigner needs to bring their project to life.
    • A campaigner is an individual or organization behind the project idea, working to bring it to life.
    • Contributors are people who believe in the campaigner and his project and contribute funds to the campaign.
    • Rewards are a campaigners' chance to share a piece of their project with their contributors. Typically, these are one-of-a-kind experiences, limited editions, or copies of the work being produced.
    • Followers are people who will click on the ‘follow' button on your profile and get regular updates to your activities.
    • Profile is your face on BitGiving. It will contain a list of all your activities on BitGiving. Other people will be able to see them and peruse them.

4.Why should I join BitGiving?

  • On BitGiving, you can –

    • Start a Campaign and raise funds for your passion project!
    • Support an ongoing campaign by either contributing or spreading word about the campaign.
    • Start a support campaign for an ongoing campaign. Know more about 'Support Campaigns'
    • Follow and connect with Campaigners and other Contributors.
    • Post stories about your crowdfunding experience and view other people's stories.
    • And of course, to be part of the BitGiving Community

5.How can I become a part of the BitGiving Community?

  • By signing up!

    You can sign up using Facebook or through email. Facebook is the recommended option as the experience is better as it not only allows you to invite and follow people from your friend list; It also makes it easier to share campaigns you love!

    After all, Crowdfunding, like most things, is more fun when it's a shared experience.

6.What does BitGiving do to protect its community?

  • We do our homework. We have a dedicated team which works on due diligence of all campaigners coming on-board and monitors the system for any suspicious activity. Moreover, your account information is completely secure and encrypted - we do not share your data with anyone except the campaigners you support.

7.I'm interested in partnering with BitGiving. How can I get in touch?

  • If you're an organization or a corporate interested in partnering with us, please reach out to us at partnerships@bitgiving.com. Please note we do not entertain any sponsorship opportunities.

8.If I have more questions, where can I contact BitGiving?

9.How can I report something to BitGiving?

  • If you need to bring to our notice something unusual on BitGiving – like a potential bug, spammers or a broken pixel - please write to us at support@bitgiving.com and we'll help make sure that someone our team solves this for you.

10.I forgot my password, how do I log in?

  • You can reset your password by clicking on Forgot password on the login screen - the usual flow :)

Contribution

1.Does BitGiving review campaigns before they go live?

  • Yes we do. We make sure that the campaign is in line with our guidelines and we also do basic due-diligence at our end. However, we would always suggest that you find out more about the campaign and ask questions on the campaign page before you contribute.

2.How can I contribute to a campaign?

  • You can contribute to a campaign by clicking on Fund This Campaign on the campaign page.

3.Is it safe to make contribution on BitGiving?

  • Absolutely! Our payment gateway partner is Citrus Pay and their system is used by many e-commerce portals. All transactions are executed securely and no critical information regarding your payment is visible to any third party or employee.

4.I just contributed to a campaign, what else can I do to help?

  • We're glad you asked. First of all, make sure you share the campaign with your networks - take some load off the campaigner by helping in spreading the word. Secondly, consider starting a support event - it's a sub-campaign which gives you your own campaign - you can set your goal and campaign for the project within your networks. All the funds raised by you get added to the main campaign.

5.Is my contribution amount publicly displayed?

  • Yes, in the interest of transparency, the contribution amount is publically displayed. But you can choose to contribute anonymously if you want.

6.Do I get notified if a campaign I'm contributing succeeds? Also do I get updates on the project?

  • We make sure that you are in touch with the developments on the campaign. We'll let you know once the campaign hits 100%.

    Once the campaign gets over, the campaigner can continue putting updates on the campaign page - you will get an email every time they do that. You can also go back to the campaign page at any point and ask the campaigner directly by posting on the campaign timeline.

7.Can I contribute to a single campaign multiple times?

  • You can contribute as many times as you want. We're sure the campaigner will really appreciate your support.

8.What do I do if I have questions about a campaign?

  • If you have any questions regarding the campaign, you can ask the campaigner directly by posting on the campaign page.

9.Why am I getting an error message when I try to contribute?

  • This is likely due to an issue with the card you're using or the bank server. Please check that there are no issues with your card details or your bank, or try a different payment method. If the problem persists, please write to us at support@bitgiving.com.

10.How do I know a campaign creator is who they claim they are?

  • Organizations verified will have a check mark next to their profiles which means a thorough due diligence has been done by BitGiving team prior to their starting a campaign. It is mandatory for the individual campaigners to connect their profile to their social media accounts – Facebook/ Twitter. Also, you can go through the campaign description and get an idea about the campaigner.

    In the bio section of each campaign, you can find additional resources like links to websites, relevant background information, and in some cases, a connected Facebook account. If you have more questions, you can write to the campaigner on the campaigns and they'll be happy to get back to you.

11.Who is responsible for fulfilling the rewards of a campaign?

    It is the campaigner who has the responsibility to make sure that the rewards mentioned on the campaign are fulfilled.

12.Is my contribution tax deductible?

    If any contribution is tax deductible it will be mentioned on the campaign page by the campaigner. Please note BitGiving doesn't provide any tax exemptions - it can only be given by the campaigner themselves and that too, if they are a registered not for profit organisation.

13.Can I contribute to campaigns from an international card?

    Yes, you can contribute to campaigns internationally. However, campaigns for social causes started by NGOs can only accept international payments if they have FCRA (Foreign Contribution Regulation Act) registration.

Inviting & Sharing Campaigns

1.How can I invite my friends to contribute to a campaign?

  • You can invite your friends through Facebook, email or through SMSes. Just go to the campaign page and click on invite friends. Login through Facebook to make inviting friends easier!

2.How can I share a campaign I support?

  • You can share your campaign on Facebook, Twitter, Google+, Pinterest and LinkedIn from the campaign page.

    You can also embed the campaign on your blog or website if you want! Just copy the embed code by clicking on the embed button on the campaign page.

3.Is there any other way that I can share a campaign, offline?

  • Yes, all campaigns have a unique ID. You can share that with your friends and they can easily search for it on BitGiving!

Support Events

1.How do I create a support event?

  • To create a support event, you can either click on the link on the header and choose the parent campaign or click on Create a Support Event on the campaign page. Just fill in the form, choose an end date for your event and enter a short description explaining why you would want your friends to contribute to the support event!

2.What is a Parent Campaign?

  • While creating a Support event, the parent campaign is the campaign under which you wish to create a Support event.

3.Is my Support Event ID different from the Parent Campaign's ID?

  • Yes, your Support event has a separate ID from the Parent Campaign's ID so that you can circulate it with your friends and it's easy for them to locate the event on the website.

4.How do I invite my friends to contribute to my Support Event?

  • You can invite your friends to a Support Event by clicking on Invite your friends on the event page. You can invite your friends through Facebook, Email or SMS.

5.Is my Support Event visible on the Parent Campaign's page?

  • Yes, All support events are visible on the Parent Campaign's page.

Starting A Campaign

1.Who can start a campaign on BitGiving?

  • Currently only individuals in India and organizations registered and operating in India can start campaigns on BitGiving. Please go through our campaigner requirements for further clarifications.
    Individual Campaigners should meet the requirements below:

    • Should be 18 years of age or older.
    • Have an Indian address, bank account, and government-issued ID
    • Mandatory to register via social media – Facebook /Twitter
    Organizations looking forward to start a campaign on BitGiving should be –
    • A registered legal entity
    • Have an address, bank account based in India

2.How can I start a campaign on BitGiving?

  • To start a campaign on BitGiving, all you need to do is Click on Start your campaign and start building your campaign. Just follow the steps and refer to the guidebook for any questions you might have.

3.What are the documents required to run a campaign on BitGiving?

  • To be able to run a campaign on BitGiving we require the following details from you -

    • Identity or registration proof
    • Address Proof
    • Bank Account details
    • An undertaking form (To be downloaded, signed and uploaded)
    • FCRA certificate - in the case of NGOs wanting to raise funds internationally

4.Who owns a BitGiving Campaign?

  • BitGiving is a platform that helps organisations or individuals launch a crowdfunding campaigns for free. We don't own any of the campaigns started on our platform. A BitGiving campaign is owned by organisations or individuals who use our platform.

5.What is not allowed on BitGiving?

  • BitGiving users come together to fund initiatives or projects that they want to support and be associated with. We don't usually reject projects/ campaigns, unless:

    • Your campaign is directed towards your personal goal. (For example: I want to upgrade my car, help me raise funds).Identity or registration proof
    • Your campaign has rewards that are not directly related to the project. Go through our detailed rewards guidelines to know more.
    • Your campaigns offers to resell products or solicit loans.
    • Your campaign is for political or religious purposes.
    • Your campaign has projects with offensive material or have offensive language in their pitch, like hate speech or pornography.
    • Your campaign harms a community or creates disharmony in a community.

5.What are some things I should do before launching my campaign?

  • You should:

    • Make a detailed budget of your costs. Use this to set your campaign goal.
    • Brainstorm with friends about what rewards to offer and other project ideas.
    • Have a plan for spreading the word about the campaign.
    Running a project is a lot of fun and a lot of work. Make sure you're ready before you launch! We could go on, but fortunately we have a whole dedicated guidebook for you to go through. Happy reading!

6.How long does it take to build and launch a campaign?

  • If you have everything ready, building a campaign does not take more than 8 minutes (we did our research :P)

    Once submitted, our campaign team does a bit of due diligence on your campaign, gives its feedback if there are any unanswered questions and if we feel the campaign can be positioned in a better way. We make it a point to be by your side to ensure that you have the best possible odds.

    From the time of submission, the campaign going live can take anything between an hour to a few days depending on the back and forth required. You can write to us at campaigns@bitgiving.com for an expedited review process.

7.How long can I run a campaign on BitGiving?

  • Campaigns on BitGiving can last anywhere from 30 - 90 days.

    However, shorter campaigns have higher success rates, and create a helpful sense of urgency around your campaign. Also, the longer the campaign, the more difficult it is keep the momentum going.

8.What happens if my campaign isn't successfully funded?

  • BitGiving follows Keep-it-all policy. It doesn't matter if you are able to fully fund your campaign or not. We shall transfer whatever amount you raise, however, we do take a penalty fee on it - so it's best to keep the campaign goal realistic and raise the funds successfully.

9.Can campaigns raise more than their goal?

  • Yes. Campaigns remain live on BitGiving until the predetermined end date of the campaign. So it's possible for a campaign to overfund.

11.How long does a campaign remain on BitGiving?

  • Forever! Campaigns are not taken down from BitGiving even after the funding period is over, they remain on site for reference and transparency.

    For the same reasons, campaigns cannot be deleted, even if they were canceled or unsuccessful.

12.What is a support campaign and how can I use them?

  • A support campaign is a sub-campaign, which can be created under a campaign to spread awareness about the campaign and generate more funds for the parent campaign.

    As a campaigner, you can get your influencers to start a support event for you and get their networks activated.

13.I am raising funds for an NGO, do you give the 80G against the contributions?

  • No, BitGiving does not and cannot give 80G certificates against contributions on campaigns. The 80G needs to be given by the NGO for whom the funds are being raised.

14.Does my NGO need FCRA certificate to raise funds on BitGiving?

  • No, you don't need FCRA permission to raise funds from Indian contributors on BitGiving. However, you shall not be able to raise funds from non-Indian / foreign contributors if you don't have FCRA certification.

15.If we have FCRA and are open to taking foreign funds, how is the reconciliation done?

  • If you have FCRA, we make sure that at the end of the campaign the contributions are sent to your FCRA and Non-FCRA bank accounts as per the regulations.

16.I'm collaborating on my campaign with others. Can we all be listed as the campaigners?

  • You can mention all your partners in your project description and incorporate their logos on the campaign image.

17.A company or individual wants to double all contributions on my campaign - can I manage that on BitGiving?

Setting Up A Campaign

1.How do I name my campaign?

  • This is probably the most important part of setting up your campaign as the name is the first thing that most people see - whether on BitGiving or on social networks that you share it on. Ideally, keep the campaign name short and a call to action - like “Let's save Friendicoes from shutting down”. It's strong and it's something someone will click on.

2.What's a campaign location?

  • The campaign location is where the project is based out of or where the beneficiaries are. Basically where the awesomeness is going to be centred.

3.What is the short description? Why is it just 140 characters?

  • Well, the short description is your elevator pitch. If you were to describe what you are raising funds for in a tweet, how would you do it? It's important because this is also something that is shared along with the link - it's a support to your campaign title so that people are intrigued to check out your campaign.

4.What should I consider when setting my campaign goal?

  • Your campaign goal needs to be the bare minimum for you to make a tangible impact or complete the project you are fundraising for. Remember that you can always be overfunded!

5.What is the ideal campaign duration?

  • Campaigns on BitGiving can last anywhere from 30 - 90 days. However, Shorter campaigns have higher success rates, and create a helpful sense of urgency around your campaign. Also, the longer the campaign, the more difficult it is keep the momentum going.

6.What's a campaign URL?

  • On BitGiving, you get to define your own campaign URL - keep it simple and around the campaign call to action so that it's easier to remember. Also, people hate long URLs - so keep that in mind!

7.I can't find a category that fits my campaign - what do I do?

  • We have tried to put quite an extensive list of categories to choose from - are you sure you chose the right main category? If you're still unsure, write to us at support@bitgiving.com and we'll take it from there.

8.What all should I cover in my campaign description?

  • Your campaign should consist of your vision, information about the problem you're trying to solve and an account of how you're going to use the money you raise. Check out the guidebook for more inputs.

9.What does Add media mean?

  • Everything you add here shows up in the first screenshot of your campaign - it's your place to tell your story. One campaign image is mandatory but we strongly recommend adding a video too!

10.What file type should I use for my campaign image?

  • Your campaign image size should be 870X519 pixels. We accept most major image formats, but for best results upload one of our recommended file types: JPEG or PNG.

11.How can I upload videos to my campaign page?

  • You can add videos by clicking on Add Media - you can embed videos from Youtube and Vimeo. You can also add videos to the main narrative - make use of the formatting tab on top :)

12.Can I use copyrighted material as part of my campaign?

  • We do not recommend using any copyrighted material as a part of your campaign. Incase you use any copyrighted material, please provide credits. However, if any copyright dispute arises BitGiving shall not be responsible for the same. The easiest way to avoid copyright troubles altogether, though, is to create all the content yourself or use content that is free for public use.

13.Are rewards mandatory?

  • Rewards are not mandatory for social campaigns but for anything else, yes they are. However, Rewards are recommended for all campaigns on BitGiving - it not only gives you conversation points with respect to your campaign but it also helps take a Rs. 100 contribution to Rs. 500 :)

    What you offer your contributors is entirely up to you, so it's worth thinking long and hard about what would incentivize your contributors - it's best to keep relatable to the campaign you are running though. Your rewards can range from social media shout outs to cool merchandise of your product/brand.

14.What can be offered as a reward?

  • There are three types of rewards that can be given out:

    • Pre-selling – One of the most popular type of reward, this approach simply involves selling pre-orders of the product you're raising money to produce. It is a great way of getting early adopters of the product itself!
    • Services– If pre-orders aren't available or don't fit your campaign, you can offer special services in exchange for support. For example - An NGO can invite the contributor to visit on field with them and make them meet the community working for, an entrepreneur can offer a free workshops etc.
    • Recognition – This category offers contributors some sort of personal recognition for their support. This can include a company merchandise, social media call outs, personalized thank you letters etc or the contributor's name on the company website.

15.What cannot be offered as rewards? Are there any guidelines?

  • Of course there are guidelines. Here is a list for you to go through:

    • A reward needs to be related to the campaign, You cannot offer to resell items in exchange for a contribution.
    • You cannot offer to return a portion of the contribution as a reward.
    • You cannot offer alcohol, tobacco or any such product as a reward.
    • You cannot offer contests, raffles or coupons as rewards.
    • You cannot offer offensive material as a reward.
    • You cannot harm a person/ community in your rewards.

16.What are unlimited rewards?

  • By default, you are supposed to give an upper-cap of the number of rewards you want to give out. However, if you want to give out a unlimited reward, you can tick that option while adding a reward.

17.Can I edit my rewards after I've launched my campaign?

  • You cannot edit rewards once the campaign is live - but you can add more rewards! It's a good idea to add rewards in the middle of the campaign to bring back the momentum.

18.How do I charge the shipping of my rewards?

  • Ideally, you should add the shipping cost into the reward slab. Adding that over the amount the person is contributing is not possible at the moment.

19.Why am I being asked to connect Social Media on the About Me Section?

  • Connecting Facebook and Twitter helps in developing trust with potential contributors. Also, they know where to find you in case they want to know more.

20.What are campaign tags?

  • Campaign tags help visitors on BitGiving find your campaign easily. Add as many tags to come up on the search result page.

21.Where can I find my campaign draft on BitGiving?

  • You can find your campaign draft if you click on your profile picture on the top-right corner of the screen. Alternatively, you can also go to your profile and click on Campaigns - It has all your drafts, running and past campaigns.

22.Can a campaign be edited after going live?

  • Yes! You can edit any the campaign description, add or edit the pictures and video. However, you cannot edit the campaign name, goal, the rewards or the campaign closing date.

Submitting for approval & Launching a campaign

1.Why do I have to submit my campaign for approval?

  • Every campaign on BitGiving goes through a due-dilligence process before it can go live. Make sure that you submit it for approval - our team will get back to you in a day or two.

2.If I submit my campaign for review/approval, who will review it? How does this process work?

  • We have a dedicated campaign team who will be looking over your campaign. They check for essentials and if everything looks good, we let the campaign go live or give feedback based on what can be improved on your campaign. We may also share some tips and best practices on building a successful campaign. You can find some right now by checking out our guidebook.

3.I submitted my campaign for approval, when does it go live?

  • Once you submit your campaign for approval, our campaign team takes a day or two to get back to you with feedback. If all is good, we push it to live and notify you. Just in case you need an expedited review, write to us at campaigns@bitgiving.com.

4.I submitted my campaign for approval and want to make changes now, what should I do?

  • Once you submit a campaign for approval, you can't make changes to it. However, if there is something that you have to change, Please shoot us an email at campaigns@bitgiving.com and we will revert it back to editable mode for you.

5.My campaign got feedback from your team, what do I do now?

  • We at BitGiving want to make sure that your campaign is perfect before it goes live. Make sure you make changes to your campaign (your campaign should be in editable mode now) and submit it again. If you have any questions, write to us at campaigns@bitgiving.com

6.My campaign got rejected by your team, what do I do now?

  • We normally do not reject campaigns unless and until they are against our basic campaign guidelines. We must have sent you the exact reason on the email as well.

Running Your Campaign

1.My campaign just went live, how do I get people to contribute?

  • Congratulations! Now, we would have sent you a long email on things to start with. Start with the simple list. Keep going back to the Campaign Manager for more tips and steps.

2.How can I make sure my campaign is discoverable on BitGiving?

  • Firstly, To make your campaign discoverable on BitGiving you have to make sure it has at least 5 contributions or has raised Rs. 5,000.

    Secondly, to keep the engagement on your campaign going. An engaged campaign has a good chance of ending up on the trending section.

3.How do I know if someone contributes to my campaign?

  • There are several ways to check if someone contributes to your campaign:

    • Notifications - You will receive notifications every time someone contributes to your campaign.
    • Email - We'll send you periodic emails about the contributions you have.
    • Campaign Manager - On your campaign manager, you can find not only realtime information about your contributors, but also find stats and trends that will help you make data-driven and effective decisions!

4.What should I do when someone contributes to my campaign?

  • Thank them! We've got an amazing engagement timeline. Thank them there, share the contribution box and tag them. It is not only great with respect to building a relationship with your contributors, it also influences more people to give.

5.Is there any way for me to see what's working for my campaign?

  • We're so glad you asked. Data and analytics crazy that we are, we have put together a full-fledged campaign manager with analytics, insights, details of your contributors as well as a few hidden surprises - Let's just say, we have your back.

6.Can I edit my campaign now that it is live?

  • Yes! You can edit any the campaign description, add or edit the pictures and video. However, you cannot edit the campaign name, goal, the rewards or the campaign closing date.

7.Do I have to respond to questions posted by people on my campaign?

  • With the open engagement on BitGiving, people will reach out to you with questions - make sure you respond to them promptly. It's important for building trust and it also helps keep the engagement going.

After A Campaign Closes

1.How can I stay in touch with my contributors?

  • The campaign page lives forever and you can continue to communicate with the campaign supporters there. We do encourage updates being put up regularly so that the contributors know how the funds are being used.

    It's your community - make sure that you keep them engaged. If they have a good experience, they will be the first ones to contribute to your next campaign.

2.What are campaign updates?

  • Campaign Updates are updates on the project for which the funds are being or were raised. If you are the campaigner, you can post an update by ticking the “Campaign Update” box while posting something on the campaign timeline.

    Don't abuse it too much though as an email is sent to the contributors every time you post an update - you don't want them to unsubscribe to it!

3.Can I raise funds for my campaign again if it was unsuccessful?

  • Yes. You can always try again and relaunch your campaign, though we do suggest waiting for a bit. You will have to build the campaign from scratch again.

Fees & Reconciliation of funds

1.What are the fees to run a campaign on BitGiving?

  • Starting your campaign on BitGiving is absolutely free. Our pricing revolves around the funds that you have raised.

    Find out how:

     

    Our Fees

    Why do we charge this?

    In case of a successful campaign i.e your campaign meets its funding goal

    For social campaigns, a flat 6% of the total amount, and for creative and entrepreneurial campaigns a flat 8%.

    This fee covers the cost of payment gateway, hosting, development and maintenance of the platform, our margin and is inclusive of service tax.

    In case of an unsuccessful campaign i.e. your campaign does not meet its funding goal

    For social campaigns, there is no additional cost for not raising your target amount. For creative and entrepreneurial campaigns, 10% of the amount raised through your campaign.

    The extra 2% is to motivate you as a campaigner make sure that you achieve your funding goal.

2.How and when do I receive my funds?

  • The funds are transferred only once the campaign the campaign gets over.

    You will get a final reconciliation report a day after your campaign closes, we ask you to approve it once before we do a transfer to your bank account. It takes the usual 3-5 working days at the bank end for the transfer to be completed.

Contributor Questions

1.Does BitGiving review campaigns before they go live?

  • Yes we do. We make sure that the campaign is in line with our guidelines and we also do basic due-diligence at our end. However, we would always suggest that you find out more about the campaign and ask questions on the campaign page before you contribute.

2.How can I contribute to a campaign?

  • You can contribute to a campaign by clicking on Fund This Campaign on the campaign page.

3.What forms of payment can I use to make a contribution?

  • You can pay using Debit Cards, Credit Cards and Netbanking. Some campaigns that have the required certification also accept international cards.

4.Is it safe to contribute on BitGiving?

  • Absolutely! Our payment gateway partners are used by many e-commerce portals. All transactions are executed securely and no critical information regarding your payment is visible to any third party or employee.

5.I just contributed to a campaign, what else can I do to help?

  • We're glad you asked. First of all, make sure you share the campaign with your networks - take some load off the campaigner by helping in spreading the word. Secondly, consider starting a support campaign event - it's a sub-campaign which gives you your own campaign - you can set your goal and campaign for the project within your networks. All the funds raised by you get added to the main campaign.

6.Do I get notified if a campaign I'm contributing succeeds? Also do I get updates on the project?

  • We make sure that you are in touch with the developments on the campaign. We'll let you know once the campaign hits 100%.

    Once the campaign gets over, the campaigner can continue putting updates on the campaign page - you will get an email every time they do that. You can also go back to the campaign page at any point and ask the campaigner directly by posting on the campaign timeline.

7.Is my contribution amount publicly displayed?

  • Yes, in the interest of transparency, the contribution amount is publically displayed. But you can choose to contribute anonymously if you want.

8.Can I contribute to a single campaign multiple times?

  • You can contribute as many times as you want. We're sure the campaigner will really appreciate your support.

9.What do I do if I have questions about a campaign?

  • If you have any questions regarding the campaign, you can ask the campaigner directly by posting on the campaign page.

10.Why am I getting an error message when I try to contribute?

  • This is likely due to an issue with the card you're using or the bank server. Please check that there are no issues with your card details or your bank, or try a different payment method. If the problem persists, please write to us at support@bitgiving.com

11.How do I know a campaign creator is who they claim they are?

  • Organizations verified will have a check mark next to their profiles which means a thorough due diligence has been done by BitGiving team prior to their starting a campaign. It is mandatory for the individual campaigners to connect their profile to their social media accounts – Facebook/ Twitter. Also, you can go through the campaign description and get an idea about the campaigner.

    In the bio section of each campaign, you can find additional resources like links to websites, relevant background information, and in some cases, a connected Facebook account. If you have more questions, you can write to the campaigner on the campaigns and they'll be happy to get back to you.

12.Who is responsible for fulfilling the rewards of a campaign?

  • It is the campaigner who has the responsibility to make sure that the rewards mentioned on the campaign are fulfilled.

13.Is my contribution tax deductible?

  • If any contribution is tax deductible it will be mentioned on the campaign page by the campaigner. Please note BitGiving doesn't provide any tax exemptions - it can only be given by the campaigner themselves and that too, if they are a registered not for profit organisation.

13.Can I contribute to campaigns from an international card?

  • Yes, you can contribute to campaigns internationally. However, campaigns for social causes started by NGOs can only accept international payments if they have FCRA (Foreign Contribution Regulation Act) registration.